24-Hour Emergency Services
For an active emergency, call. The line is answered around the clock by someone who can dispatch a crew, not by a queue or an answering service reading from a script.
Tell us what's happening.
One call starts it. We assess the damage, begin mitigation, and document the loss to the standard your carrier expects.
Then call us. We will mobilize while the emergency services are on site.
Before you need us, and when you do.
In an active emergency
- Call rather than email. The phone is answered at any hour.
- Stop the source if you can safely do it, and note the time.
- Photograph the damage before anything is moved or extracted.
- Keep people out of standing water near live electrics.
- Have the building address and a site contact ready.
Setting up as a client
- Certificates of insurance, issued to name your building
- Licensing and vendor compliance paperwork
- NYS MWBE certification for supplier diversity reporting
- W-9 and standard vendor onboarding documents
- A named contact for your portfolio
Hours and coverage
- Emergency response, 24 hours a day, 7 days a week
- Office hours for estimates, vendor paperwork, and scheduling
- Servicing the New York City Metro Area.
- Commercial and multifamily property only
We do not publish a guaranteed arrival window. Honest response time depends on where the property is and what is already running, and we would rather give you the real number when you call.
What happens next
You call
You reach a person who can dispatch, not a queue.
We mobilize
A crew heads out to stabilize the property and stop the loss growing.
You get a scope
Documented conditions, an itemized scope, and pricing explained before the repair work starts.
Fast, reliable restoration. Day or night.
24 hour emergency response across the New York City metro.
Call us: 917-909-4091